Recovery
Disaster Claims Management
During disasters multiple emergency functions occur simultaneously, (notifications, crew mobilizations, emergency repairs, damage assessments, reporting to stakeholders, etc). It is most critical for Federal Disaster reimbursement to maintain streamlined communications and document management and disaster costs.
DP&O utilizes RecoveryEOC™ to track and manage all disaster related data, documents and costs. RecoveryEOC™ centralizes all critical data into one location for response and recovery processing, including asset inventory, labor, equipment, contractors, materials to facilitate damage assessments, disaster cost tracking, and disaster claims submittals.
This process creates a local and regional resilience network which drastically improves response time, provides timely information sharing, eliminates data entry redundancy, duplication of effort, reduces human error, prevents fraud, and increases overall recovery efficiency and provides long-term document management capability.
RecoveryEOC™ provides 24/7 secure access to all information and automates the following:
Links Damage Assessment to Recovery
Maintains pre-disaster asset status with damage assessment information
Interfaces with clients existing programs to prevent duplication of data entry.
Streamlines preparation and submittal of FEMA recovery Project Worksheets, (PW’s) for all categories - (A-G) with submittals.
Includes TRKR™ module: CAT A- Debris Removal, data reconciliation and submittals.
Provides easy access and review required for audits and project closeout
Tracks all FEMA/State communications.
Provides automated checklists for FEMA required documentation.
AUTOMATES DISASTER CLAIMS SUBMITTALS
Generates FEMA forms and supporting attachments, and archives in audit ready format.
Provides Long Term document management and facilitates future audits and stores audits history.
Maintains FEMA/State requests for information, site inspections, and communications
Maintains cost supporting documentation as attachments, per FEMA Categories (A-G)
Increases accuracy and decreases reimbursement time.
The end result is a cost savings for all participants, using the same information for multiple purposes of disaster planning, emergency response, recovery, and business continuity.
RecoveryEOC™ interfaces with TRKR™ to maintain all Category A FEMA required documentation in audit ready format.
DP&O’s Disaster Claims Management Professional Services provides for the following:
Identification of expenditures eligible for reimbursement under FEMA categories A–G
DP&O’s professional staff is extremely experienced with FEMA Policy for eligibility criteria and negotiating those tough situations where FEMA denies eligibility.
Hidden costs are researched and exposed to produce the actual recovery dollar amounts for accurate claims submittal.
Records Documentation Management
All information from Incident Management (communication, mobilizations, repairs) thru Damage Assessments, and Recovery are maintained in a database to validate recovery efforts per FEMA requirements to support Federal (FEMA) claims reimbursement therefore preventing delays and or claims denials.
All records including damage assessments and FEMA PW forms, with submittals and aforementioned communications are stored in a database Per DHS, GAO, FEMA and State Audit requirements.
Claims Communications Management
All submittals deadlines, request for information, and communications between applicant, and FEMA or State during the Project Worksheet review and approval process will be maintained in a communications log which assist for successful close out and potential OIG audits.
Category “A” Debris Removal Claims Management
FEMA category A has special documentation requirements for debris eligible for removal, staging, reduction and disposal.
DP&O’s method ensures all debris removal will be reconciled daily between removal and disposal and identifies any potential discrepancies in order resolve issues quickly. All contracts, daily logs, and automated ticket reconciliation is maintained in the database for Category A items submittals including FEMA required information for leaners, hangers and stumps.
Debris Removal information with leaner, hanger and stumps removal is cross checked for compliance per FEMA reimbursement guidelines.
FEMA Public Assistance and Disaster Claims Management
DP&O’s Professional Services include:
Administrative support for Emergency Services:
Our staff provides administrative support for Emergency Services, FEMA required submittals documentation, and reconciliation, between the City, Departments and Contractors.
Our method and scope of work ensures the highest dollar reimbursement from FEMA for 100% reimbursement of
the 72 hours initial Emergency Services, and 75% Emergency Services.
Damage Assessments:
Our highly skilled forensic team leverages years of experience to research and gather the extensive documentation required to validate pre-disaster status of items damaged, and cost details of emergency repairs, per FEMA and Insurance claims requirements.
Our professionals ensure that every asset damaged by the disaster are not overlooked, which can aid in qualifying for maximum federal disaster reimbursement.
Please contact Ester Bello at 305.317.0831 or ebello@dpando.com , for a comprehensive portfolio of all clients and current projects.